Dana55 Privacy Policy – Transparent Data Protection for Malaysian Players

Dana55 collects three main categories of information from players:

A. Information You Provide Directly:

• Full name as it appears on your identification document.
• An active mobile number (used for OTP verification and account communications).
• Email address for notifications, promotional updates, and support communications.
• Date of birth (for minimum age verification of 18 years).
• Payment method details you provide — account holder name and account number for withdrawal processing. Dana55 does not store your full credit card details or banking passwords.
• Communication history with our customer support team.

B. Automatically Collected Information:

• The IP address of the device used to access the platform.
• Device type, operating system, and web browser.
• Login session records including date, time, and general geographic location.
• In-platform game history and betting activity (required for cashback calculations and winnings verification).
• Deposit and withdrawal history.

C. Information from Third-Party Sources:

• Payment verification information from the payment processors we use (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) — limited to transaction status and the details required to confirm deposits or withdrawals.
• Information required for anti-money laundering (AML) compliance where mandated by law.

Dana55 collects data through several different methods:

• Registration form: The basic information you provided when registering a new account on our platform.
• Platform usage: Your activity while playing, placing bets, depositing, or withdrawing funds from your Dana55 account.
• Communications: When you contact our customer support team via live chat, email, or any other communication channel.
• Cookies and similar technologies: Small files stored on your device to enhance your user experience and enable features such as "remember me" at login.
• Payment processors: Limited information shared by Malaysian payment processors (Touch 'n Go, GrabPay, DuitNow, FPX) to verify financial transactions.

We do not use misleading or deceptive data collection methods. All data collection is conducted transparently and with your knowledge — either through your active consent or through your use of the platform in ways that directly benefit you.

Data collected by Dana55 is used solely for the following purposes:

• Account operations: Creating and managing your player account, including identity verification and age validation.
• Payment processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u and CIMB Clicks, and managing withdrawals to your account.
• Customer service: Handling enquiries, resolving issues, and providing support in Bahasa Melayu 24/7.
• Platform security: Detecting and preventing fraud, duplicate accounts and suspicious activity.
• VIP programme and promotions: Calculating weekly cashback, processing VIP level upgrades, and ensuring promotions are credited accurately to eligible accounts.
• Platform communications: Sending account-related notifications, promotional updates, and other important information relevant to your use of Dana55's services.
• Platform improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the overall player experience.
• Legal compliance: Complying with Malaysian legal requirements, including PDPA 2010 and anti-money laundering (AML) obligations where applicable.

Dana55 does not use your data for any purpose beyond those stated above. If we intend to use your data for a new purpose not covered by this Privacy Policy, we will seek your consent beforehand.

This is the most important section to understand: Dana55 does not sell, rent, or share your personal data with any third party for marketing purposes. Full stop.

However, there are limited circumstances where we need to share your data with selected third parties in order for our platform to operate:

• Payment processors: Dana55 shares the necessary transaction details with Malaysian payment processors (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks) to process your deposits and withdrawals. These processors only receive the information required to complete the transaction and are bound by their own privacy policies as well as Malaysian law.
• Game providers: Our slots and Live Casino game providers may receive anonymised account numbers (not full identities) for the technical purpose of verifying game sessions.
• Legal authorities: Dana55 will disclose data when required by Malaysian law, a court order, or a request from a legitimate authority. We will notify you if this occurs, unless we are legally prohibited from doing so.

Dana55 implements multiple layers of security to protect your personal data from unauthorised access, loss, misuse, or disclosure:

• Data encryption in transit: All communications between your device and Dana55's servers use 256-bit TLS/SSL encryption — the same standard used by Maybank2u and CIMB Clicks for internet banking transactions.
• Encryption of data at rest: Sensitive data stored in our databases, including payment information, is encrypted using robust encryption algorithms.
• Internal access controls: Only dana55 staff who require access to specific data to carry out their duties will be granted that access — based on the principle of least privilege.
• 24/7 security monitoring: Automated and manual monitoring systems keep watch over the dana55 platform around the clock to detect any suspicious activity or unauthorised access attempts.
• Two-factor authentication: SMS OTP is used to verify your identity when logging in from a new device and for high-value financial transactions.
• Regular security audits: dana55 conducts regular security assessments to ensure our data protection measures consistently meet the latest standards.

While we take comprehensive security measures, no system in the world is 100% foolproof. We encourage you to take precautions on your end as well — use a strong, unique password for your Dana55 account, never share your password with anyone, and log out when using a shared device.

Platform Dana55 uses cookies — small text files stored on your device — to enhance your user experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions — login, active game sessions and security. These cookies cannot be disabled as the platform will not function properly without them.
• Preference Cookies: Saving your preferences such as display language and account settings so you don't have to reconfigure them every time you log in.
• Analytics Cookies: Helps us understand how players use the platform — which pages are visited most, how long sessions last, and so on. This data is collected in aggregate and is not linked to any individual's identity.

You can manage cookie settings through your web browser. Most modern browsers let you view, manage and delete cookies via privacy settings. However, disabling essential cookies may affect the functionality of the dana55 platform.

Dana55 does not use third-party tracking cookies for advertising or marketing purposes on other websites.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a player Dana55 have the following rights regarding your personal data:

Dana55 only retains your personal data for as long as necessary for the purposes outlined in this Privacy Policy. The following are general data retention guidelines:

• Active account data: Retained for as long as your account remains active on dana55 (at least one transaction within any 24-month period).
• Financial transaction records: Retained for a minimum of 7 years from the transaction date, in line with Malaysian legal and accounting requirements.
• Support communication records: Retained for 2 years from the date of last communication for service quality and dispute resolution purposes.
• Security logs: Retained for 90 days for security incident investigation purposes.
• Inactive accounts: If an account has been inactive for 24 months, Dana55 reserves the right to archive or delete data that is no longer required, with prior notice sent to your registered email address.

When the retention period expires or when data is no longer required, Dana55 will securely delete or anonymise that data so it can no longer be linked to your identity.

Dana55 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If you are a parent or guardian and you discover that your underage child has provided personal information to dana55, please contact us immediately at support@dana55.best. We will take the necessary steps to remove that information from our systems as promptly as possible.

Dana55 reserves the right to update this Privacy Policy from time to time to reflect changes in how we operate, the technologies we use, or applicable legal requirements. Any significant changes will be communicated to all active players via their registered email and in-platform notifications at least 14 days before changes take effect.

The last updated date is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your data.

Continued use of the platform Dana55 after the effective date of the changes will be considered acceptance of the updated policy. If you do not agree, you have the right to close your account before the changes take effect.

To contact us regarding privacy:

• Live Chat: Available 24/7 on the Dana55 platform — the fastest way to get an immediate response.
• Email: support@dana55.best — for detailed written enquiries, responded to within 24 hours.